Made for you
Custom and made-to-order pieces are final sale for change of mind. Your rights if a piece is faulty or does not match your order still apply.
Customer care
Shipping, returns & payments
Every Julea piece is prepared with care. Please review these terms before confirming your order. We will confirm the details of your piece, delivery and payment with you directly.
Last updated 28 September 2026
Ready to ship
Eligible, unworn ready-to-ship pieces may be exchanged when you contact us within seven calendar days of delivery.
Worldwide delivery
We ship worldwide. Your delivery estimate, shipping charge and payment arrangements are confirmed with your order.
Worldwide delivery
We offer worldwide shipping. Shipping rates and estimated delivery times depend on your destination and the nature of your order; we will advise these before your order is confirmed.
Ready-to-ship pieces
Pieces confirmed as ready to ship are normally dispatched after order processing and quality checks. We will provide tracking details after dispatch where available.
Custom and made-to-order pieces
Custom pieces need time for design, production and quality assurance. Production and delivery usually take 6–8 weeks after we receive your 50% order deposit. We will confirm the estimated delivery window with your quote.
International orders may incur customs duties, import taxes or other charges imposed by the destination country. Unless we tell you otherwise, these are your responsibility. Delivery dates are estimates and may change because of customs processing, courier delays, public holidays or events outside our control.
Custom and made-to-order pieces
Because these pieces are created to your agreed specifications, custom and made-to-order orders are final sale for change of mind: they cannot be returned, refunded or exchanged under our voluntary exchange policy. This includes personalised designs, sizes, stones, engravings and other specifications.
Please review and approve your specifications before production begins. Changes to the design, stone, dimensions, metal or size after work has begun may involve additional charges and affect the delivery estimate. If you have a concern about an order before production, contact us promptly.
This final-sale rule does not limit any rights you have under applicable consumer law for faulty, damaged or incorrectly supplied goods.
Ready-to-ship exchanges
If your order is confirmed as ready to ship or off the shelf, you may request an exchange within seven calendar days from delivery. Email us within that period and wait for return instructions before sending the piece.
For a change-of-mind exchange, the piece must be:
- unworn and unused, in its original condition;
- free from scratches, damage, alterations or resizing; and
- returned with its original packaging and accompanying documentation.
Exchanges depend on availability. If the replacement costs more, the difference must be paid before the exchange is completed. Original shipping charges, customs duties, taxes and related fees are not refundable for a voluntary exchange, except where applicable law requires otherwise.
You pay return shipping for a voluntary exchange. Please use a tracked and fully insured service for valuable jewellery. We cannot take responsibility for an exchange return lost or damaged in transit to us.
The seven-day window and condition requirements above apply to voluntary exchanges only. They do not restrict your rights if a piece is faulty or was supplied incorrectly.
Damaged, defective or incorrect orders
If a piece arrives damaged, appears defective or differs from the order we confirmed, please email us as soon as you can. Include your order details and, if possible, photographs of the piece and packaging so we can assess the issue promptly.
Your consumer rights remain in place. Depending on the law that applies and the issue, you may be entitled to a repair, replacement, refund or another remedy. Custom-order terms, deposit terms, the seven-day voluntary exchange window and original-packaging conditions do not remove these rights.
We will review the issue and provide the remedy, including any return-shipping arrangement, required by applicable law.
Payments and custom-order deposits
We accept major credit and debit cards and PayPal. Wise is available for selected orders, including some custom pieces. We will confirm your payment method and instructions with your quote or order confirmation.
Custom and made-to-order pieces require a 50% deposit to confirm the order and begin design, stone sourcing or production. The remaining 50% balance must be paid before the completed piece is dispatched or collected. Once we receive the deposit and work has begun, the deposit is non-refundable for a change of mind, except where applicable law requires otherwise.
Ready-to-ship pieces require full payment when purchased. Prices are shown in the currency stated on the website or your quote. Your bank or payment provider may apply exchange rates or transaction fees beyond our control.
Questions about your order?
Email juleajewelry@gmail.com before ordering if you would like help with sizing, specifications, delivery or payment. For an exchange or a problem with a delivered piece, include your order details in the message.